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Risky Thinking – On Risk Management, Disaster Recovery, and Business Continuity | |
| Home / Risk Glossary / Minimum Service Level | 12 May, 2008 | |
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Minimum Service Level (Definition)Following an indicent it may not be practical or desirable to immediately recover a business process to its former state. The Minimum Service Level defines the level to which the process must be recovered during the recovery period: recovery to normal service levels can be deferred until later. For example, a call center might reduce or eliminate its outbound calling while recovery is taking place, or handle outgoing calls manually using a paper system. It's also possible for the Minimum Service Level to be higher than the normal service level in some business processes. For example, a call center might have to handle a large number of incoming calls from worried customers and staff. See Also: Recovery Period. How far away should a hot site or mirror site be?
A question that is often asked when designing a disaster recovery plan is how far away a hot site or mirror site should be. Is there a simple answer? (More...)
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