ARL Logo
Risky Thinking
On Risk Management, Business Continuity, and Security
26 February, 2017
Is your Business Continuity Plan ready for a Mobile World?
With Plan424 it can be.

Minimum Service Level (Definition)

Following an indicent it may not be practical or desirable to immediately recover a business process to its former state. The Minimum Service Level defines the level to which the process must be recovered during the recovery period: recovery to normal service levels can be deferred until later.

For example, a call center might reduce or eliminate its outbound calling while recovery is taking place, or handle outgoing calls manually using a paper system.

It's also possible for the Minimum Service Level to be higher than the normal service level in some business processes. For example, a call center might have to handle a large number of incoming calls from worried customers and staff.

See Also: Recovery Period.

You are welcome to use these definitions for any purpose provided that an acknowledgement is made
to and (if you're using HTML) you provide a link back to this site.

[ Back to Risk Glossary ]

Risky Thinking Newsletter

Are you responsible for Business Continuity, Disaster Recovery, or Risk Management in your organization? Then you may wish to receive a free subscription to the the monthly Risky Thinking Newsletter. It contains news, opinions and articles of interest to people working in these areas.

View a sample issue, or click here to subscribe.

Recent articles have included:

We may have been lucky once again. The H1N1 / Swine flu epidemic which was first reported in Mexico in 2009 hasn't proved as deadly as early reports suggested it might be. It's influenza. It's a pandemic. It will kill a lot of people over the next three years. But it doesn't look like it will be anywhere near as deadly as the flu pandemic of 1918. It looks like it is another near miss, which means that we may have the chance to learn some lessons from the current outbreak... Read more...

© Albion Research Ltd. 2017