On Risk Management, Business Continuity, and Security
|26 March, 2017|
Following an indicent it may not be practical or desirable to immediately recover a business process to its former state. The Minimum Service Level defines the level to which the process must be recovered during the recovery period: recovery to normal service levels can be deferred until later.
For example, a call center might reduce or eliminate its outbound calling while recovery is taking place, or handle outgoing calls manually using a paper system.
It's also possible for the Minimum Service Level to be higher than the normal service level in some business processes. For example, a call center might have to handle a large number of incoming calls from worried customers and staff.
See Also: Recovery Period.
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